Joule Functional Specialist (Functional FDE)

About the role

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers. We are looking for a Joule Functional Specialist (Functional FDE) who owns the business-facing side of Joule adoption. Partners directly with business stakeholders to identify use cases, gather requirements, configure Joule skills, run UAT, and drive adoption keeping IT in the loop throughout.

Responsibilities

• Work directly with business units to identify and qualify use cases for Joule
• Lead requirements gathering workshops and translate business needs into Joule skill configurations
• Support configuration and tune Joule skills, prompts, and workflows within SAP S/4HANA
• Design and run proof-of-concept engagements with business stakeholders
• Plan and execute UAT cycles, including test scripts, scenarios, and sign-off
• Define and track adoption metrics and usage KPIs post-deployment
• Maintain a structured intake and prioritization process for new Joule use case requests
• Keep IT and the technical/security team informed of scope, timelines, and business priorities
• Lead business discovery workshops, architecture review discussions, and executive-level solution presentations for strategic AI use cases
• Produce business-facing documentation and training materials
• Partner directly with business stakeholders to understand current business processes, challenges, and strategic objectives
• Define business requirements for custom Joule Skills, Joule Agents, workflows, integrations, and data sources, partnering with the technical team on supporting platform services
• Balance heads-down build time with direct customer engagement, and troubleshoot production issues in real time alongside business users

Skills and Experience

• Experience with SAP S/4HANA high-level solution capabilities in Finance, Procurement, and Plant Maintenance
• Hands-on experience with SAP Joule or comparable enterprise conversational AI/copilot tools
• Strong facilitation skills for running workshops with business stakeholders
• Experience with UAT planning and execution
• Ability to translate ambiguous business needs into structured requirements
• Comfortable working cross-functionally with IT, security, and business teams
• Executive stakeholder management experience, with the ability to connect business transformation goals to enterprise AI architecture decisions
• Hands-on experience with SAP Joule and broader SAP Business AI capabilities
• Familiarity with SAP AI Core/BTP Services and how it can be leveraged for various AI scenarios, along with SAP Business Data Cloud (BDC) AI use case scenarios

Qualifications

Bachelor's degree or equivalent combination of education and experience.