Jordan Ranch RX Tech - Pharmacy Tech - Part time

Responsibilities

• Role models and provides superior customer service and service standards; promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies.
• Manages exception station and resolves third-party issues.
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information for computer input; processes third-party prescriptions; manages adjudication review.
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may assist with other Professional Services activities as required.
• Maintains H-E-B Rx screener status and participates in screening events.
• Assists with pharmacy operations-related tasks, including responding to recalls, offsite record storage, DSD reconciliation, out-of-date/dead stock returns, department communications, and others as needed.
• Orders and manages inventory; processes invoices daily on a timely basis.
• Reviews Warehouse and DSD orders; checks deliveries for accuracy; notifies H-E-B/DSD vendor of discrepancies and makes necessary adjustments.
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro), including calibration, maintenance, stocking, and proper report execution.
• Applies computer troubleshooting and prescription application overview; processes RxIMS reports (count compliance, no-location inventory, order overrides, etc.).
• Performs prescription assembly using Kirby Lester, ScriptPro, and other tools; hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies and labels prescriptions via 7-point check.
• Ensures privacy and confidentiality of Personal Health Information (PHI) per HIPAA; follows proper procedures for prescription delivery to patients.
• Ensures compliance with Central Fill check-in procedures and participates in/ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review.
• Ensures proper return-to-stock (RTS) procedures are followed; responsible for organization and presentation of pharmacy shelves.
• Participates in and supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance.

Qualifications

• Age requirement: 18+
• Work experience:
  • 3+ years of pharmacy experience (preferred)
  • 1+ years of experience as an active retail Certified Pharmacy Technician
  • Experience working in a fast-paced environment
• Education: High school diploma or GED or equivalent
• Licenses/Certifications:
  • Active State of Texas registration as a certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date
  • Certification as an H-E-B Pharmacy Technician
  • RxEVO certification
  • Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR)

Knowledge, Skills, and Abilities

• Working knowledge of all pharmacy-related management tasks and the H-E-B RxEVO system.
• Knowledge and understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs).
• Advanced communication skills; advanced telephone etiquette.
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems/applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager).
• Mathematical skills, including calculating measurements.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to maintain composure in high-stress situations.
• Ability to work with little direct supervision; self-starter.
• Welcomes working in a team-oriented environment and is open to cross-training.

Physical Demands & Working Conditions

• Function in a fast-paced, retail, office environment.
• Work rotating shifts to meet business needs (includes nights and weekends).
• Stand for extended periods (up to 12 hours).
• Regularly lift 30 lbs or more.
• Use arms/hands in repetitive motion requiring hand/finger dexterity.
• Meet specific vision requirements for this job, including close vision and color vision.