JOB PROFILE = Account Coordinator - Customer Service Representative

Responsibilities

• Act as a primary contact for clients
• Aid in the development and maintenance of client relationships
• Consult and serve as a resource for clients during the purchasing process
• Be knowledgeable of all products and services offered
• Have a thorough understanding of pricing and be able to create and follow up on estimates
• Communicate with the production team and customers on a regular basis
• Review client files to ensure production quality and accuracy
• Acquire a strong knowledge of the products and services offered
• Be highly responsive to customer inquiries
• Acquire new clients through cold calling and establishing initial sales contacts
• Set appointments and/or arrange meetings for the Account Executive
• Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
• Understand and consult with clients on internet and print marketing solutions
• Strategize with clients by listening, interpreting their needs, and advising on solutions
• Understand, develop, and interpret metrics for marketing solutions provided to clients
• Communicate courteously with clients through email, over the phone, and in person
• Absorb clients' problems and assist with their resolution
• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• Understanding of the basic sales and marketing process preferred
• High School diploma or GED required

Pay

Not specified

Schedule

Full Time