JOB ID 3232-Location Lead

JOB SUMMARY

The Location Lead is responsible for providing site leadership resulting in improved patient satisfaction, increased clinical and professional revenues, and improved staff efficiency.

ESSENTIAL JOB FUNCTIONS

• Provide leadership, direction and coordination of departments relating to patient care and patient service.
  • Overall responsibility for ensuring the clinical and front office staff reflect the standards set by the company.
• Staff Management & Development
  • Serve a direct manager of all front office and clinical staff at assigned location
  • Participate in the interview process and selection of front desk and clinical staff
  • Partner with training department to successfully onboard all new hires
  • Adhere to applicable laws, regulations and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct.
• Patient Satisfaction
  • Assists with any patient clinical issues and works towards a satisfactory resolve
  • Greet patients, company representatives, caretakers & transportation providers
  • Serve as first level responder for patient questions and complaints
  • Address walk-in patients and respond to scheduling inquiries, prescription/record pick-up, etc.
  • Generate wait time reports and identify solutions to address
• Patient Care and Resource Allocation
  • Create patient schedules (post Patient Access Center launch, serve as liaison for patient scheduling)
  • Create and communicate daily team schedule to ensure providers have adequate resources
  • Monitor provider schedules for fill rates, cancellations and errors
  • Cross-check and update next-day charts according to appointment schedule
  • Complete appointment confirmation calls according to appointment schedule
  • Prepare and distribute the confirming call report and address no shows.
• Facilities Management
  • Serve as liaison to Support Services (IT, Facilities) for location needs
  • Serve as main point of contact for emergency preparedness and emergency protocols for location
  • Open and close office/lobby at assigned opening and closing time for assigned location
  • Ensure that the lobby and alcove are tidy and orderly throughout the day in accordance with company standards and policies
  • Oversee clinical equipment maintenance, repair and replacement
  • Supply Management – order and stock supplies, maintain appropriate inventory for location
  • Maintain reading materials, marketing materials and check lanes to ensure adequate supply.

COMPETENCIES

• Smart, results oriented and high energy professional with a track record of success
• Strong work ethic, hands-on individual who can achieve long term systematic process improvements
• Ability to coach and lead clinical and front office teams
• Demonstrates extremely high sense of urgency, capable of handling multiple priorities and extensive time demands
• Excellent interpersonal, communication and presentation skills
• Ability to interact and communicate effectively with all levels of management, physicians, staff, vendors and patients
• Demonstrated ability to read, write and perform mathematical calculations
• Must be able to maintain high degree of confidentiality
• Demonstrated ability to do excessive walking, standing, bending and stooping
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

WORK ENVIRONMENT

Fast-paced, deadline oriented, confidential department. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

• Excessive walking, standing, bending and stooping
• Standing, sitting, using hands to handle or feel objects, tools or control, reaching with hands and arms and talking or hearing
• Climbing or balancing, kneeling and crouching
• Lifting moderately heavy objects (50-90 pounds)
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M. with occasional overtime.

TRAVEL

Travel is Required. This site lead is also over our Cofield Location, in Moncks Corner.

REQUIRED EDUCATION AND EXPERIENCE

• Previous experience in an Ophthalmic Assistant role or commensurate training/experience
• Prior medical or front office supervisory experience
• Customer service experience
• Proficiency in clinical operations in a medical practice
• High school diploma or GED
• Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

BENEFITS

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off