Job ID. 3210-CFS - Patient Care Representative-Naples, FL

About US Eye

US Eye is a physician-led, patient-centric network of eye care practices dedicated to providing exceptional patient service through premium technology and expert care. We operate 50 clinics and 5 surgery centers, serving over 1,000 team members across Florida, the Carolinas, and Virginia.

About Center for Sight

At the heart of US Eye is the Center for Sight, a market-leading practice known for its commitment to patient service, advanced technology, innovative procedures, and top-tier providers. With 14 locations and over 40 providers, Center for Sight is recognized as the #1 practice in the area.

Job Summary

Patient Care Representatives are responsible for creating a welcoming and efficient environment for patients, visitors, and staff. They greet and direct patients, assist with check-ins, and handle various administrative tasks.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Maintain the reception areas and provide assistance as needed.
• Verify and assist patients with necessary information and questionnaires.
• Print daily schedules and disseminate information using appropriate systems.
• Cross-check and update patient charts as needed.
• Maintain a tidy and safe workspace for patients and staff.
• Confirm appointments and collect payments as required.
• Complete administrative tasks as directed.

Competencies

• Demonstrated knowledge of materials, methods, instruments, and equipment.
• Ability to read, write, and perform basic mathematical calculations.
• Ability to follow instructions and multi-task effectively.
• Positive response to patient requests and ability to work under pressure.

Education and Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond positively to patient requests.
• Associate’s degree preferred.

Position Type and Expected Hours of Work

This is a full-time position located in Naples, Florida. Hours are Monday through Friday, 8:00am - 5:00pm. Travel to other locations may be necessary.

Benefits

• 401(k) Company Match.
• Medical and Dental Insurance.
• Vision Benefits.
• Flexible Spending Accounts.
• Pet Insurance.
• Disability Insurance.
• Life Insurance.
• Continuing Education.
• Paid Time Off.

Equal Employment Opportunity

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.