Job File Coordinator

About Us

We restore lives and property with urgency, care, and excellence—every time. Our mission is to serve people, bringing calm, clarity, and confidence when it matters most. Our vision is to be the most trusted name in restoration, powered by a team that leads with heart and hustle.

Core Values & Guiding Principles

• Heart & Hustle – Give your Best
• Accountability – Own the Outcome
• Alignment – One team. One mission. Zero excuses.
• TEAMWORK WINS
• Positivity – Here to Help
• Integrity – Do What is Right

About the Role

As a Job File Coordinator, you’ll perform tasks related to customer calls, job monitoring, tracking, coordination, and job file audits. You’ll create preliminary estimates and job file backup. You’ll work closely with our internal team, customers, and insurance partners, always acting with urgency and integrity.

Responsibilities

• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close‑out

Qualifications

• 2+ years of administrative or office‑related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
• Experience with writing estimates, job file processes, and quality assurance is a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated and goal‑oriented
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED; Associates/Bachelor’s degree preferred
• Ability to successfully complete a Servpro required background check and drug screen, subject to applicable law

Benefits

• Competitive salary
• Health, dental, and vision insurance (available day 1)
• 401(k) with employer match
• Paid holidays, paid time off, and sick leave
• Career path planning and training
• Employee referral and recognition programs
• Opportunity for advancement
• Training & development
• Supports and hires military veterans and spouses

Schedule

Monday–Friday, 8:00 am–5:00 pm. On‑site position; not remote/hybrid. Flexible work‑from‑home options are available for eligible employees.