Job Coach

Join Our Mission To Change Lives: Join Our Mission to Change Lives: At Maryland New Directions (MND), we’re not just helping people find jobs, but helping them transform their futures. For over 50 years, our award-winning nonprofit has provided no-cost employment coaching and career training to Baltimore residents aged 18 and older who are motivated to work but face employment obstacles. We serve more than 300 individuals each year, equipping them with the tools, confidence, and support they need to build sustainable careers. Whether you're working directly with clients or behind the scenes to keep programs running smoothly, every role at MND contributes to lasting impact in our community. If you are interested in human services, passionate about making an impact on individuals, and willing and able to learn, you are encouraged to apply; MND will provide training. Job Summary: As a Job Coach, you are the primary catalyst for our clients' success. You will work cross-functionally with fellow coaches, trainers, and employment specialists to empower job seekers as they navigate barriers to employment. Your goal is to move clients from enrollment to "job-ready" status through high-touch coaching, case management, and persistent advocacy. This role blends social service coordination, career mentorship, and meticulous data management. This position works directly with MND’s clients, training team, and engagement specialist to motivate job seekers to manage and reduce their employment barriers, complete training, and become job-ready efficiently and effectively. This role shares responsibilities for enrollment, participation, referral services, and post-employment follow-up. Duties and Responsibilities Intake & Evaluation: Conduct weekly intake 1:1 meeting (virtually/in-person) to assess vocational skills, participation, case management engagement, employment history, and overall job readiness. Identify employment barriers and support an Individual Career Plan (ICP) initiated by Career Navigator with each client. Barrier Removal: Proactively connect clients with internal supportive services or external community referrals to ensure stability. High-Touch Mentorship: Provide 1:1 job coaching, facilitate training enrollment, and assist with placement strategies. Proactive Engagement: Use persistent outreach to re-engage and motivate clients who have missed appointments or are struggling with program milestones. Post-Placement Support: Maintain one monthly contact with employed clients to ensure job retention and career growth. Data Integrity: Maintain precise, daily tracking of client progress and outcomes in the reporting systems. Communicate regularly with the services team to identify service gaps and ensure seamless data reporting. Classroom Support: Partner with the training team to monitor and bolster client performance during technical or soft-skills training. Represent MND in the community to introduce services and recruit potential clients at job fairs, community centers, and local events. Attend all direct service and staff meetings; assist with communication and administrative tasks as assigned to support the MND mission. Key Result Areas (Performance Metrics) Enrollment-to-Placement Time: Average number of days from enrollment to employment placement. Caseload Management: Number of active participants served while maintaining required service standard. Participant Engagement Rate: Attendance at coaching sessions, workshops, and required activities. Timely Follow-Up: Percentage of participants receiving required follow-up contacts according to program standards. Barrier Resolution: Number of percentages of identified employment barriers addressed (transportation, childcare, housing, etc.) Goal Attainment: Meet or exceed monthly and quarterly targets for recruitment, program engagement, and job placement. Data Accuracy & Compliance: Ensure 100% of client interactions and milestones are documented in the tracking system within one week of occurrence. Qualifications Bachelor’s degree in Human Services, Social Work, Counseling, Business, or related fields; equivalent professional experience in workforce development or case management will be considered. A proven track record and deep commitment to working with diverse populations are required. Demonstrated ability to relate to clients from all backgrounds, accurately assess multifaceted barriers, and develop creative, effective resolutions. Exceptional interpersonal skills with the ability to build collaborative, trust-based relationships with clients, staff, and external stakeholders. Communication: Highly effective oral and written communication skills, with the ability to present information clearly to both individuals and groups. Technical Proficiency: Strong computer literacy, specifically in Microsoft Office Suite (Excel, Word, PowerPoint) and experience navigating CRM or client database systems. Soft Skills: A flexible, solutions-oriented attitude with the ability to remain calm and effective in a fast-paced nonprofit environment. We serve more than 300 individuals each year, equipping them with the tools, confidence, and support they need to build sustainable careers. Whether you're working directly with clients or behind the scenes to keep programs running smoothly, every role at MND contributes to lasting impact in our community. If you are interested in human services, passionate about making an impact on individuals, and willing and able to learn, you are encouraged to apply; MND will provide training. Job Summary: As a Job Coach, you are the primary catalyst for our clients' success. You will work cross-functionally with fellow coaches, trainers, and employment specialists to empower job seekers as they navigate barriers to employment. Your goal is to move clients from enrollment to "job-ready" status through high-touch coaching, case management, and persistent advocacy. This role blends social service coordination, career mentorship, and meticulous data management. This position works directly with MND’s clients, training team, and engagement specialist to motivate job seekers to manage and reduce their employment barriers, complete training, and become job-ready efficiently and effectively. This role shares responsibilities for enrollment, participation, referral services, and post-employment follow-up. Duties And Responsibilities Intake & Evaluation: Conduct weekly intake 1:1 meeting (virtually/in-person) to assess vocational skills, participation, case management engagement, employment history, and overall job readiness.Identify employment barriers and support an Individual Career Plan (ICP) initiated by Career Navigator with each client.Barrier Removal: Proactively connect clients with internal supportive services or external community referrals to ensure stability. High-Touch Mentorship: Provide 1:1 job coaching, facilitate training enrollment, and assist with placement strategies. Proactive Engagement: Use persistent outreach to re-engage and motivate clients who have missed appointments or are struggling with program milestones. Post-Placement Support: Maintain one monthly contact with employed clients to ensure job retention and career growth. Data Integrity: Maintain precise, daily tracking of client progress and outcomes in the reporting systems. Communicate regularly with the services team to identify service gaps and ensure seamless data reporting. Classroom Support: Partner with the training team to monitor and bolster client performance during technical or soft-skills training. Represent MND in the community to introduce services and recruit potential clients at job fairs, community centers, and local events.Attend all direct service and staff meetings; assist with communication and administrative tasks as assigned to support the MND mission. Key Result Areas (Performance Metrics) Enrollment-to-Placement Time: Average number of days from enrollment to employment placement.Caseload Management: Number of active participants served while maintaining required service standard.Participant Engagement Rate: Attendance at coaching sessions, workshops, and required activities.Timely Follow-Up: Percentage of participants receiving required follow-up contacts according to program standards.Barrier Resolution: Number of percentages of identified employment barriers addressed (transportation, childcare, housing, etc.)Goal Attainment: Meet or exceed monthly and quarterly targets for recruitment, program engagement, and job placement.Data Accuracy & Compliance: Ensure 100% of client interactions and milestones are documented in the tracking system within one week of occurrence. Qualifications Bachelor’s degree in Human Services, Social Work, Counseling, Business, or related fields; equivalent professional experience in workforce development or case management will be considered.A proven track record and deep commitment to working with diverse populations are required.Demonstrated ability to relate to clients from all backgrounds, accurately assess multifaceted barriers, and develop creative, effective resolutions.Exceptional interpersonal skills with the ability to build collaborative, trust-based relationships with clients, staff, and external stakeholders.Communication: Highly effective oral and written communication skills, with the ability to present information clearly to both individuals and groups.Technical Proficiency: Strong computer literacy, specifically in Microsoft Office Suite (Excel, Word, PowerPoint) and experience navigating CRM or client database systems.Soft Skills: A flexible, solutions-oriented attitude with the ability to remain calm and effective in a fast-paced nonprofit environment.