Job Center Specialist I

We are seeking a compassionate, resourceful, and customer-focused individual to join our team as a Job Center Specialist I in our Burlington office. As the first point of contact in the American Job Center, you will welcome customers, answer questions, and provide individualized one-on-one assistance to people from all backgrounds who are navigating employment transitions.

About the role

This position involves supporting unemployment insurance claimants and other job seekers with job searches, resume development, online applications, workforce system registration, and the use of computers and technology needed to find employment. You will listen, assess needs, and provide guidance to help individuals move toward employment. Success requires excellent customer service, patience when teaching technology, and a commitment to ensuring every customer feels respected, supported, and connected to resources.

You will become knowledgeable about workforce programs, community organizations, supportive services, and local employers to make informed referrals and help customers overcome barriers to employment. In addition to direct customer assistance, you will greet visitors, manage reception responsibilities, maintain accurate customer records, and document services in department information systems.

Occasional travel throughout the Northwest Region may be required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

Responsibilities

• Provide individualized one-on-one assistance to job seekers, including support with job searches, resume development, online applications, and workforce system registration.
• Assist customers with the use of computers and technology needed to find employment.
• Greet visitors and manage reception responsibilities.
• Maintain accurate customer records and document services provided in department information systems.
• Make informed referrals to workforce programs, community organizations, supportive services, and local employers.
• Travel occasionally throughout the Northwest Region, including to employers' worksites, job fairs, hiring events, schools, and community partner meetings.

Requirements

• One (1) year or more experience in customer service, employment services, human services, human resources, or a closely related field.
• Valid driver’s license and access to reliable personal transportation.

Environmental Factors

• Interview clients who may be under significant personal and financial burden, exhibiting stress, anxiety, or uncooperative behaviors.
• Engage all clients with professionalism, sensitivity, fairness, tact, and diplomacy to help them understand available services.
• Demonstrate a supportive attitude in all interactions with clients.

Benefits

• 80% State-paid medical premium and a dental plan at no cost for employees and their families.
• Work/Life balance: 11 paid holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• Two ways to save for retirement: A State-defined benefit pension plan and a deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based Wellness Program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

Explore the Benefits of State Employment for more details.