Jira & Confluence Administrator / Systems Engineer

About the role

This is a remote position. Candidates must have lived in the U.S. for at least 3 of the past 5 years and be authorized to work in the U.S. (Citizen, Permanent Resident, or EAD). No sponsorship is offered; applicants must already be authorized to work in the U.S. A Public Trust Clearance (or ability to obtain) is required. All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship. As the U.S. Government is our clientele, you may be required to obtain a public trust or security clearance. Certain federal contracts may require a degree or additional years of experience as a substitute. Archesys participates in E-Verify; upon hire, we will provide the federal government with your Form I-9 information to confirm work authorization.

Responsibilities

• Configure and maintain Jira Software, Jira Service Management, and Confluence; build and optimize custom issue types, advanced workflows, permission schemes, screen schemes, field configurations, and project templates.
• Monitor system performance, storage utilization, indexing, and uptime across Atlassian Data Center and Cloud instances; execute routine maintenance, patch management, version upgrades, and backup/restore validations.
• Design, test, and implement robust automations using Jira Automation rules, ScriptRunner (Groovy), or Python via Atlassian REST APIs to eliminate manual overhead and enforce compliance checks.
• Integrate Jira and Confluence with external enterprise systems, including identity providers (Okta, Azure AD, SAML/SSO), CI/CD platforms (CloudBees/Jenkins, GitLab, GitHub), collaboration tools (Slack, Microsoft Teams), and monitoring systems.
• Evaluate, test, license, and govern third‑party Atlassian Marketplace apps (e.g., ScriptRunner, Advanced Roadmaps/Jira Plans, Tempo, Structure, Xray Test Management); manage vendor upgrades and deprecations.
• Support data cleanup initiatives, instance consolidations, project archiving, and Cloud‑to‑Cloud or Data Center‑to‑Cloud migration planning and execution.
• Provide tier 2/3 technical support for Atlassian tool users, resolve permission or workflow bottlenecks, write clear technical documentation/SOPs in Confluence, and conduct admin‑led enablement sessions for development and project management teams.

Requirements

• 4–7 years of dedicated experience administering, engineering, and supporting Jira and Confluence in mid‑to‑large enterprise environments.
• In‑depth technical mastery of Jira Software, Jira Service Management, and Confluence administration (both Data Center and Atlassian Cloud architectures).
• Strong hands‑on experience authoring Groovy scripts in ScriptRunner, building complex Jira native automations, and interacting with Atlassian REST APIs using Python or Bash.
• Working familiarity with underlying operating systems (Linux/RHEL), relational databases (PostgreSQL, MySQL, or Oracle for Atlassian backend queries/troubleshooting), and basic networking/reverse proxies (NGINX, Apache).
• Experience configuring SAML 2.0, SSO, LDAP/Active Directory, and Atlassian Access / Cloud Guard.
• Solid understanding of how Jira connects into modern Agile/DevOps workflows (linking issues to Git commits, pull requests, build statuses, and deployments).

Qualifications

• Atlassian Certified Professional (ACP‑100 / ACP‑120: Jira Administrator for Data Center or Cloud)
• CompTIA Security+ or AWS Certified Cloud Practitioner / Solutions Architect – Associate (beneficial for secure cloud‑hosted environments)
• Atlassian Certified in Managing Jira Service Projects (ACP‑400 / ACP‑420)
• Atlassian Certified Professional (ACP‑200 / ACP‑220: Confluence Administrator)

Skills

• Implement and manage security controls, ensuring system integrity and compliance with industry standards and organizational policies; work closely with the security team to monitor for vulnerabilities and implement necessary patches and updates.
• Support compliance initiatives by adhering to established IT policies and guidelines.
• Collaborate with cross‑functional teams to develop cohesive and innovative solutions; create and maintain comprehensive documentation outlining system architecture, procedures, and best practices.
• Document procedures, configurations, and specifications, ensuring knowledge is effectively shared across the team; contribute to the maintenance of a knowledge base to facilitate continuous learning and team development.
• Participate in knowledge‑sharing sessions to enhance team skills and expertise; assist in the creation and maintenance of technical documentation, including system designs, configurations, and procedures.
• Continuously learn and keep up to date with emerging technologies and best practices in the cloud and DevOps space; take part in internal and external training to develop necessary skills and knowledge for career growth.
• Excellent problem‑solving abilities and analytical thinking.
• Strong communication skills with the ability to articulate complex technical concepts clearly.
• A collaborative mindset, able to work effectively in team environments and contribute to knowledge sharing and best practices.
• Willingness to continually learn and adapt to the evolving technology landscape.
• Ability to work in a fast‑paced environment and manage multiple projects simultaneously.

Benefits

• Competitive salary and benefits package, including health, dental, and vision insurance, retirement plan, and generous paid time off.
• Opportunity to work with a talented team of professionals on exciting and innovative projects.
• Flexible work arrangements, including remote work options.
• Continuous learning and development opportunities, including access to training resources and professional development programs.
• A collaborative, inclusive work environment that values diversity and encourages growth.