Jewelry Studio Manager

Key Responsibilities

• Supervise and support a team of jewelers, designers, consultants, and watch technicians to deliver superior craftsmanship and service.
• Oversee onboarding and continued development of new team members, including those transferring from other locations.
• Celebrate and conduct regular training sessions for both jewelers and consultants to ensure product knowledge, service excellence, and technical expertise.
• Execute and evaluate jeweler bench tests as part of the hiring and development process.
• Create and manage career development programs to advance the skill levels of studio staff.
• Manage and prioritize daily workflow for all repair and custom design jobs, ensuring timely completion and communication.
• Maintain rigorous quality control, ensuring all work aligns with Bailey’s high standards before client delivery.
• Monitor productivity and performance metrics for jewelers and consultants; produce and review regular reports.
• Ensure all jobs are logged, tracked, and communicated appropriately across internal systems.
• Hold and enforce bench sweep and cleanliness standards in the studio at all times.
• Oversee the studio's equipment maintenance schedule, including coordinating service and repairs with outside vendors when necessary.
• Recommend new equipment, tools, or resources that improve quality or efficiency, while remaining cost-effective.
• Ensure repair and design consultants are accurately quoting and explaining service options at the counter using Geller pricing guidelines.
• Resolve escalated client service issues with professionalism and a solutions-focused approach.
• Act as a subject matter expert in repair and custom service options to support front-of-house sales and clienteling teams.
• Proactively identify and implement improvements in workflow, resource allocation, pricing structures, and supply costs.
• Suggest and execute costsaving initiatives and alternative sourcing for tools, supplies, and equipment.
• Collaborate cross-functionally to support initiatives in sales, merchandising, and client experience.

Qualifications

• 5+ years experience in jewelry repair, design, or studio management within a luxury or high-volume environment.
• Deep understanding of jewelry and watch repair processes, materials, and equipment.
• Proven leadership experience with a track record of team development and operational excellence.
• Strong understanding of the Geller Book and repair pricing strategy.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Customer service mindset with strong problem-solving and communication abilities.
• Experience evaluating bench test performance preferred.