Jewelry Specialist

About the Role

The Jewelry Specialist is a highly engaged seller dedicated to serving Dover Street Los Angeles clientele. This role prioritizes maximizing sales and building long-term, high-value relationships. As the jewelry authority and skilled seller, the Specialist serves as a key store resource and leader in jewelry education and selling techniques, providing the highest level of service to clients.

Responsibilities

• Cultivate and maintain enduring relationships with high-net-worth jewelry clients, demonstrating a deep understanding of their individual needs and preferences.
• Consistently achieve individual and contribute to team jewelry sales targets, demonstrating a proactive and entrepreneurial approach to driving business.
• Provide expert consultation on fine jewelry, including precious metals, gemstones (carat, cut, clarity, color), and jewelry design.
• Organize and lead jewelry-focused client events or educational initiatives to foster deeper engagement, build brand loyalty, and drive sales.
• Serve as a key brand ambassador for Dover Street Market, embodying and promoting our unique jewelry offerings and the overarching brand ethos.
• Maintain a sophisticated understanding of luxury presentation within the jewelry space, ensuring alignment with DSM's "beautiful chaos" aesthetic and contributing to visual merchandising.
• Lead by example in providing unparalleled customer service, setting the standard for clienteling and follow-up within the jewelry team.
• Maintain a meticulous customer book of key jewelry clients and VIPs, ensuring proactive outreach and personalized service.
• Participate in operational responsibilities related to the jewelry department, ensuring efficient and organized front and back-of-house standards.
• Utilize CRM systems to manage client relationships, track sales performance, and personalize client interactions.

Requirements

• Minimum of 5 years of experience in luxury jewelry sales within a high-end retail environment.
• Deep and comprehensive understanding of precious metals, gemstones, and jewelry design.
• Demonstrable network of high-value jewelry clients with a history of strong sales performance is highly beneficial.
• Specific brand knowledge relevant to Dover Street Market's curated jewelry selection is a significant advantage.
• Proficiency in CRM systems and other relevant retail technologies for client management and sales tracking.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule based on the needs of the business, including days, evenings, weekends, and holidays.
• Understanding of Dover Street Market's culture and values.

Skills

• Exceptional communication and interpersonal skills, with a proven ability to build rapport and trust with discerning luxury clientele.
• Demonstrable ability to build and maintain strong, lasting relationships with high-value clients, fostering loyalty and repeat business.
• In-depth knowledge of luxury jewelry, including precious metals, gemstones, and jewelry design, with a strong understanding of the designers and brands represented at Dover Street Market.
• Strong business acumen for client development, with the ability to identify and capitalize on sales opportunities within the luxury jewelry market.
• Outstanding organizational and time management skills, capable of managing multiple client relationships and requests effectively.
• Proven ability to lead by example and mentor team members on jewelry expertise and sales techniques.