Jewelry Sales Expert

Responsibilities

• Serve as a trusted advisor to clients through personalized consultations, both in person and virtually.
• Demonstrate jewelry and diamonds, provide education, and guide clients through selection and purchase decisions.
• Follow up with clients to close sales and deliver a high-touch customer experience.
• Manage a pipeline of leads, maintain appointment calendars, and nurture ongoing client relationships.
• Support company growth through strong sales performance and consistent clienteling.
• Collaborate with showroom, virtual sales, marketing, and product teams on custom projects, launches, events, and activations.
• Share customer trends and product feedback to help improve the overall client experience.

Requirements

• Proven success closing sales in a high-volume retail or e-commerce environment.
• Mandatory experience selling diamonds.
• Strong jewelry background; Certified Gemologist credentials preferred.
• Independent, motivated, and highly organized.
• Excellent written and interpersonal communication skills.
• Positive, patient, and service-oriented approach.
• Comfort with technology and working across virtual and in-person settings.
• Availability to work a non-traditional schedule, including every Saturday and Sunday.
• Mandarin language skills are a plus.

Benefits

• Health coverage
• Flexible spending accounts
• Retail savings plans
• Life and disability insurance
• Paid and unpaid time away from work
• Employee discounts