Jewelry Sales Consultant

About the role

The Jewelry Sales Consultant role at Brilliant Earth provides an exceptional experience for every customer. This role includes guiding customers through the purchasing process via appointments and walk-in consultations, managing a high volume of leads, and ensuring a safe and pleasant experience for all guests.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Palo Alto, CA location.

Qualifications

The targeted budget for this position is $24-$26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Skills

A passion for the customer, a drive to exceed goals, a keen eye for details, strong communication skills, and a collaborative spirit are essential for success in this role.

Benefits

At Brilliant Earth, we offer an excellent training program and endless opportunities for career growth, competitive compensation, a robust benefits package, and lifestyle spending account.

Pay

The targeted budget for this position is $24-$26 per hour.

Schedule

This role is in-person at our Palo Alto, CA location and requires a full-time schedule that includes weekend days.