Jewelry Consultant

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. This position includes in-person and virtual appointments, phones, or live-chat interactions to guide customers through the purchase process.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
• Proactively greet, check-in, and assist customers in the purchasing process.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Williamsburg location in Brooklyn. The targeted budget for this position is $24 - $26 per hour.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• A keen eye for details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Excellent communication skills. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• A team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Customer Service
• Sales Strategy
• Product Knowledge
• Communication
• Collaboration

Benefits

• Career Growth
• Competitive Compensation
• Robust Benefits Package
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Volunteer Opportunities
• Medical, Dental, and Vision Insurance
• 401k Match
• Paid Time Off
• Parental Leave
• Disability and Life Insurance
• Pre-Tax Commuter Benefits

Pay

$24 - $26 per hour

Schedule

Full-time schedule including weekend days. In-person at our Williamsburg location in Brooklyn.