Jewelry Consultant

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. You will guide customers through the purchase process via appointments and walk-in consultations, creating memorable and personalized experiences.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Knowledge of jewelry products and trends.

Skills

• Customer service skills
• Product knowledge
• Time management
• Problem-solving
• Communication skills

Benefits

• Competitive compensation starting at $20-22 per hour.
• Set schedule with consistent weekly hours and 2 consecutive days off.
• Diverse, mission-minded team.
• Lifestyle Spending Account for eligible wellness expenses.
• Career growth opportunities through regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process.
• Employee discounts on our jewelry.
• Sales incentive programs to recognize and reward sales performance.
• Mental wellness perks including access to mental health resources and counseling.
• Volunteer opportunities and giving back programs.
• Medical, dental, and vision insurance.
• 401(k) match.
• Paid time off including 3 weeks in your first year.
• Paid parental leave.
• Disability and life insurance.
• Pre-tax commuter benefits.

Pay

The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

This role is in-person at our Birmingham, MI location. The ideal candidate will be able to work a full-time schedule that includes weekend days.