Jewelry Consultant

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. This role includes guiding customers through the purchasing process, managing sales leads, and ensuring a positive customer experience.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
• Proactively greet, check-in, and assist customers in the purchasing process.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Williamsburg location in Brooklyn. The targeted budget for this position is $24 - $26 per hour.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• A keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• A team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Product knowledge
• Sales strategies
• Customer service
• Communication skills
• Time management

Benefits

At Brilliant Earth, we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Employee Assistance program
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• Insurance
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits

Pay

The targeted budget for this position is $24 - $26 per hour.

Schedule

This role is in-person at our Williamsburg location in Brooklyn. The ideal candidate will be able to work a full-time schedule that includes weekend days.