Jewelry Consultant

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. This role includes guiding customers through the purchasing process via in-person and virtual appointments, managing high-volume sales leads, and ensuring a safe and pleasant experience for all guests.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
• Proactively greet, check-in, and assist customers in the purchasing process.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our St. Louis location.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• A keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• A master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Product knowledge
• Sales strategies
• Customer service
• Communication skills
• Collaboration

Benefits

At Brilliant Earth, we offer an excellent training program and endless opportunities for career growth. In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Employee Assistance program
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• Insurance
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits

Pay

The targeted budget for this position is $19-21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

This role is in-person at our St. Louis location. The ideal candidate will be able to work a full-time schedule that includes weekend days.