Jewelry Consultant

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. This role involves guiding customers through the purchasing process via appointments and walk-in consultations, managing a high volume of incoming sales leads, and ensuring a safe and pleasant experience for all guests.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Edina, MN location. The targeted budget for this position is $20 - $22 per hour.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• A keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• A team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Product knowledge
• Customer service
• Communication
• Time management
• Problem-solving

Benefits

• Career Growth
• Competitive Compensation
• Robust Benefits Package
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Employee Discounts
• Volunteer Opportunities
• Medical, Dental, and Vision Insurance
• 401k Match
• Paid Time Off
• Parental Leave
• Disability and Life Insurance
• Pre-Tax Commuter Benefits

Pay

$20 - $22 per hour

Schedule

Full-time schedule that includes weekend days. Location: Edina, MN

How to Apply

To apply, send a resume and cover letter letting us know why you are interested in joining our mission and our team. Include a sentence about your favorite shape of diamond. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!