Jersey Shore | PT Keyholder

Responsibilities

• De-escalate conflicts and ensure customer satisfaction.
• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Ensure both the sales floor and stockroom are well-organized.
• Execute opening and closing duties.
• Maintain the physical security of the establishment and protect valuable assets.
• Provide leadership support and help run the store when managers are unavailable.
• Support the maintenance and organization of the stockroom.
• Process sales transactions accurately and manage cash handling procedures.
• Prepare bank deposits and reconcile cash registers at the end of the day.

Qualifications

• 3+ years’ experience in a retail setting.
• Proven reliability, dependability, and a strong sense of responsibility.
• Flexibility to work retail schedules inclusive of evenings, weekends, and holidays as needed.
• Excellent verbal and written communication, and strong interpersonal abilities.
• Customer-focused mindset with the ability to resolve issues and de-escalate situations calmly.
• Confidence in managing cash transactions, preparing deposits, and ensuring register accuracy.
• Strong ability to manage tasks, maintain cleanliness, and ensure operational efficiency.
• Able to identify problems and find solutions quickly.
• Familiarity with Point-of-Sale (POS) systems and basic computer literacy.
• Meticulousness in handling financial tasks and security procedures.
• Able to display product knowledge to assist customers and drive sales.