JD Store Management - Southland Mall, Hayward, CA

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service.

About the role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Why Join Us?

• Competitive pay and comprehensive benefits including health, retirement plans, and employee discounts
• Career growth opportunities within our growing company
• Dynamic, fast-paced, and rewarding work environment
• Strong commitment to Diversity, Equity, and Inclusion initiatives

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills
• Passion for delivering outstanding customer service and creating memorable shopping experiences
• Ability to analyze sales data, manage budgets, and make data-driven decisions
• Willingness to work flexible hours, including weekends and holidays, as needed
• Proficiency in retail management software and basic computer applications
• High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience
• Must be at least 18 years or older

Schedule

• Assistant Store Manager:
  • Open availability, including mornings, days, and nights
  • Minimum standard work week of 5 days
  • Average standard work week of 44 hours; increased during peak sales periods (e.g., Holiday, Back-to-School)
• Supervisor:
  • Availability during the hours necessary to open and close the store, including mornings, days, and nights
  • Minimum of 5 days of availability per week
  • Minimum standard of a 30-hour work week
• All Management: Availability on weekends and holidays
• Punctuality and regular attendance consistent with company policies are required
• Reliable transportation required
• May require the ability to relocate to different locations within the company’s network based on operational needs and career growth

Physical Demands

• Prolonged standing approximately five to 14 hours per day
• During peak sale periods (e.g., Holiday, Back-to-School), may work for long periods throughout a one to 12-hour day
• Requires stooping, kneeling, reaching, and pulling to place or stock merchandise
• May be required to climb ladders or ascend/descend stairs
• Required to lift items weighing 5–25 lbs regularly; in certain circumstances, weights may be higher
• Must have good vision, including color differentiation
• Work environment is a moderately noisy retail setting

Pay

• Assistant Manager: $19.38 - $22.50 per hour with bonus opportunities if store KPIs are met
• Supervisor: $19.79 per hour
• All roles are eligible for the company 401K plan
• Full-time roles are eligible for medical, dental, vision, sick leave, parental leave, and company-paid time off