JD Store Management - Las Americas Premium Outlets, San Ysidro, CA

About the Role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Why Join Us

• Competitive pay and a comprehensive compensation package including health benefits, retirement plans, and employee discounts.
• Career growth opportunities through professional development and advancement within our growing company.
• Dynamic, fast-paced, and rewarding work environment.
• Commitment to Diversity, Equity, and Inclusion, fostering an equitable and successful company.

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Experience: Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Leadership Skills: Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Analytical Skills: Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Proficiency in retail management software and basic computer applications.
• Availability:
  • Assistant Store Manager: Open availability, including mornings, days, and nights. Minimum 5-day work week averaging 44 hours, with increased hours during peak sales periods (e.g., Holiday, Back-to-School).
  • Supervisor: Availability during open/close hours (mornings, days, and nights). Minimum 5 days of availability and a 30-hour work week.
• Availability on weekends and holidays for all management roles.
• Punctuality and regular attendance consistent with company policies.
• Reliable transportation.
• Must speak, read, and write English clearly to converse with customers, supervise staff, and perform business-related mathematics.
• May require relocation within the company’s network based on operational needs and career growth.

Physical Demands

• Prolonged standing (5 to 14 hours per day).
• During peak sales periods (e.g., Holiday, Back-to-School), may work 1 to 12 hours per day.
• Requires stooping, kneeling, reaching, and pulling to place or stock merchandise.
• May require climbing ladders or ascending/descending stairs.
• Regularly lift items weighing 5–25 lbs; occasionally heavier.
• Good vision, including color differentiation.
• Work environment is a moderately noisy retail setting.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.
• Must be at least 18 years or older.

Pay

• Assistant Store Manager: $19.38 - $22.50 per hour with bonus opportunities if store KPIs are met.
• Supervisor: $19.75 per hour.

Benefits

• Company 401K plan for all roles.
• Full-time roles eligible for medical, dental, vision, sick leave, parental leave, and company-paid time off.