JD Store Management - Hillsdale Center - San Mateo, CA

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic managers to lead our team and drive excellence in every customer interaction.

About the role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Why Join Us?

• Competitive pay and comprehensive benefits package including health benefits, retirement plans, and employee discounts
• Career growth opportunities within our growing company
• Dynamic, fast-paced, and rewarding work environment
• Strong commitment to Diversity, Equity, and Inclusion initiatives

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills
• Passion for delivering outstanding customer service and creating memorable shopping experiences
• Ability to analyze sales data, manage budgets, and make data-driven decisions
• Willingness to work flexible hours, including weekends and holidays, as needed
• Proficiency in retail management software and basic computer applications
• High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred (or equivalent combination of education and experience)
• Must be at least 18 years or older

Schedule

• Assistant Store Manager:
  • Open availability, including mornings, days, and nights for store opening/closing
  • Minimum 5-day work week
  • Average 44-hour work week, increased during peak sales periods (e.g., Holiday, Back-to-School)
• Supervisor:
  • Availability during store opening/closing hours (mornings, days, and nights)
  • Minimum 5 days of availability per week
  • Minimum 30-hour work week
• All management roles require availability on weekends and holidays
• Punctuality and regular attendance consistent with company policies

Physical Demands

• Prolonged standing (5 to 14 hours per day)
• Extended work hours (1 to 12 hours per day) during peak sales periods (e.g., Holiday, Back-to-School)
• Stooping, kneeling, reaching, and pulling to place or stock merchandise
• Climbing ladders or ascending/descending stairs to stock or retrieve merchandise
• Regularly lifting items weighing 5–25 lbs; occasionally heavier items
• Good vision, including color differentiation
• Work environment is a moderately noisy retail setting
• Must have reliable transportation
• Must speak, read, and write English clearly to converse with customers, supervise staff, and perform business-related mathematics
• May require relocation within the company’s network based on operational needs and career growth

Pay

• Assistant Manager: $19.38 - $22.50 per hour with bonus opportunities if store KPIs are met
• Supervisor: $20.60 per hour

Benefits

• Company 401K plan for all roles
• Full-time roles eligible for:
  • Medical, dental, and vision benefits
  • Sick leave
  • Parental leave
  • Company-paid time off