JD Store Management - Franklin Park Mall | Toledo, OH

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic managers to lead our team and drive excellence in every customer interaction.

About the Role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Proficiency in retail management software and basic computer applications.
• High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.
• Must be at least 18 years or older.

Schedule

• Open availability, including availability during the hours necessary to open and close the store (mornings, days, and nights).
• Minimum standard work week of 5 days.
• Average standard work week of 44 hours, increased during peak sales periods (e.g., Holiday, Back-to-School).
• For Supervisors: Minimum of 5 days of availability and a 30-hour work week.
• All Management: Availability on weekends and holidays.
• Punctuality and regular attendance consistent with company policies.

Physical Demands

• Prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g., Holiday, Back-to-School), work for long periods throughout a 1 to 12-hour day.
• Stooping and kneeling to place merchandise on customer’s feet, as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May require climbing a ladder or ascending/descending stairs to stock or acquire merchandise.
• Required to lift items weighing 5–25 lbs regularly; in certain circumstances, weights may be higher.
• Good vision, including color differentiation.
• Work environment is a moderately noisy retail setting.

Pay

• Assistant Manager pay range: $19.38 - $22.50 per hour with bonus opportunities in addition to base pay if store KPIs are met.
• Supervisor pay range: $14.50 per hour.

Benefits

• Comprehensive compensation package including health benefits (medical, dental, vision), retirement plans, and employee discounts.
• Eligibility for company 401K plan.
• Full-time roles eligible for sick leave, parental leave, and company-paid time off.
• Career growth and professional development opportunities within a growing company.