JAX Registration Clerk Pomeroy Clinic

About the role

Responsible for day-to-day scheduling, monitoring workflow in patient registration, processing payments and billing accounts, and oversight of patient record releases. Acts as a resource to staff for operational issues and to any customer who needs assistance.

Responsibilities

• Proficient use of and accurate data entry; ability to abstract data
• Reviews work for accuracy
• Collaborates with other staff to assure medical record and scheduling accuracy
• Collects and posts payments accurately and balances at the end of the shift
• Releases medical records and Protected Health Information per protocols; adheres to HIPAA
• Communicates with patients and clinic staff to ensure proper paperwork is available for office visits
• Monitors use of hospital resources and assists with ensuring supplies are available
• Ensures excellence of service in all clinics where assigned
• Uses software programs needed to complete registration and process requests for medical records

Requirements

• High school diploma or equivalent (required)
• Medical Office Certification (preferred)
• Insurance experience (preferred)

Skills

• 40 words per minute typing (verified by testing)
• Knowledge of medical terminology
• Strong telephone and interpersonal communication skills
• Outstanding customer service skills
• Team-building skills
• Highly developed social and communication skills
• Excellent judgement and ability to stay calm in difficult situations
• Ability to multitask

Physical Requirements

• Ability to sit for extended periods of time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

Normal office setting.

Schedule

Scheduled Weekly Hours: 40

Shift: Non-Exempt