Java Technology Lead - Support

About the role

The Application Support – Java Technologist plays a critical role in maintaining and supporting Accertify's fast-paced, mission-critical 24x7x365 SaaS environment. They troubleshoot and resolve issues across a large-scale platform built on Linux and Java, ensuring the stability, performance, and availability of applications.

Responsibilities

• Diagnose problems with web-based enterprise applications and various vertical applications
• Document processes involved with support duties for internal customers and end-users
• Contribute to root cause analysis meetings as part of process improvement
• Operate and support a large SaaS platform based on Java and Linux
• Develop and sign internal tools, scripts, and other coding projects
• Collaborate with peer teams to deliver high availability and optimum performance for customers
• Work with application developers, support, and QA team to isolate customer issues
• Diagnose and analyze issues reported by clients

Qualifications

• Solid experience supporting a SaaS environment product with external customers
• A keen analytical, structured, and detail-oriented approach to problem-solving and troubleshooting
• Practical familiarity with the differences between object-oriented programming and functional programming
• A demonstrable understanding of Java and Python
• Experience with at least one RDBMS, preferably Oracle or Postgres, and commensurate skill in writing SQL scripts
• Working knowledge of industry standard formats, especially XML, CSV, and JSON; understanding of character encodings like UTF-8 and ISO-Latin 1
• Familiarity with hashing, symmetric encryption, public key encryption, and SSL/TLS
• Basic understanding of common networking components and topologies in standard Web application environments
• Experience with basic Web technologies: HTML, CSS, JavaScript
• Experience in Linux OS and command line operations
• Foundational understanding of one programming language, basic database concepts, and version control (e.g., Git)
• Proficiency in multiple languages and frameworks, good understanding of data structures/algorithms, and experience with basic system design
• Deep expertise in core technologies; understands design patterns, architecture, and performance optimization; and is a go-to person for technical issues
• Minimum of 3 years of experience in highly scalable, high availability environments supporting high transaction volumes
• Minimum of 3 years of experience with Java and Python languages
• Minimum of 3 years of experience with at least 2 of the following relational databases: Oracle, MySQL, SQL Server
• Experience supporting and/or debugging mobile applications written in Objective-C for iOS and/or Java for Android (a plus)
• Passion for software engineering, mobile security, and writing clean, maintainable code
• Proven problem-solving skills, the ability to roll up your sleeves and tackle hard problems with little technical direction or oversight
• Customer-first attitude and strong written and verbal communication skills
• Adept and comfortable working in a rapidly changing environment is required

Skills

• Strong technical problem-solving skills
• Customer-focused mindset
• Ability to thrive in a dynamic, fast-moving setting

Technical Requirements

• Foundational understanding of one programming language, basic database concepts, and version control (e.g., Git)
• Proficiency in multiple languages and frameworks, good understanding of data structures/algorithms, and experience with basic system design
• Deep expertise in core technologies; understands design patterns, architecture, and performance optimization; and is a go-to person for technical issues
• Minimum of 3 years of experience in highly scalable, high availability environments supporting high transaction volumes
• Minimum of 3 years of experience with Java and Python languages
• Minimum of 3 years of experience with at least 2 of the following relational databases: Oracle, MySQL, SQL Server
• Experience supporting and/or debugging mobile applications written in Objective-C for iOS and/or Java for Android (a plus)

Additional Details

Location: 2 Pierce Place, Suite 900, Itasca, IL 60143

Workplace Flexibility: Hybrid (3-4 days in-office per week)

Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.

Base Salary Range: $125-150K, depending on experience, skills, and qualifications.