Japanese Speaking Tour CDL Driver

Job Purpose/Objective

The Bilingual Driver is responsible for ensuring drivers operate in a safe and timely manner, all while providing service to all partners and guests. This position is also responsible for ensuring all vehicles are clean and well presented at all times and service is up to standards set forth by the Company.

Essential Job Functions

• Obtains appropriate documents to meet DOT regulations and ensures documents remain current to maintain driver's eligibility.
• Performs duties of a Driver with professionalism and a courteous manner; greeting customers with “Aloha” and providing exceptional customer service.
• Deals with people in a non-discriminatory way, and maintains control of self and passengers in all situations, including emergencies.
• Provides narrations and announcements in a clear and friendly manner as instructed.
• Daily: Provides / practices customer service as learned in the company training; calls in daily for start time for work the day before; performs a systematic and thorough pre-trip inspection of vehicle to be driven – completes a Driver’s Inspection Report; inspects vehicle and completes checklist; reports any problems to maintenance immediately.
• On Run: Assists passengers needing special assistance and secures wheelchairs; picks up and drops off passengers in an orderly and efficient manner; labels and loads luggage according to destination as needed; reports counts, changes, and destination to Dispatcher; performs tour and/or transportation to and from destinations; keeps accurate passenger counts.
• After Run: Conducts post-trip inspection; refuels vehicle; cleans exterior and interior of vehicle; fills out a Vehicle Accident Report and follows company policies in the event of an accident; completes trip sheets for each assigned movement and turns in paperwork.

Working Conditions/Job Environment

• Must be able to stand, walk and sit for sustained periods of time.
• Middle work - exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects.
• Stooping, kneeling, climbing, reaching, pushing, pulling and lifting for extended periods of time.
• Expressing or exchanging ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately.
• Visual acuity to perform an activity such as: operating and repairing machines/equipment.
• Environmental conditions: one or more of the following conditions affect the respiratory system of the skin: fumes, odors, dust, mists and gases.
• Supervision: Does this position supervise other employees? No.

Essential Skills

• Minimum age of 21 years old.
• Knowledge of local streets and hotel locations.
• Able to read, speak and understand English.
• Ensures that all documentation as required by DOT are current and valid.
• Hawaii Driver History Record, PUC (Physical Examination, Medical Clearance Card), Valid Driver’s License (CDL A or B with P endorsement is preferred but not required).
• The State DOT’s (Department of Transportation) Motor Vehicle Safety Office when they conduct roadside inspections, require the driver to have a good enough command of English to communicate with examiners.
• Clearly announces stops (hotels, condos, etc.) and points of interest.
• Ability to perform simple math functions – counting, adding, subtracting.

Goals

• To promote Roberts Hawaii as a safety and reliable tour and transportation company.
• To ensure the delivery of service excellence and the Spirit of Aloha.
• To encourage the core values of: Lokahi, Ha’aheo and Kina’ole (Teamwork, Pride and Flawlessness).