Japan-Based Field Service Engineer

As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world with cutting-edge technologies and continuous advancements. We believe innovation and technology are key to a sustainable future and global solutions. With a diverse portfolio spanning Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology, ZEISS is a global company with over 42,000 employees, including more than 4,000 in the U.S. and Canada.

About the role

We’re offering a unique opportunity for an experienced Field Service Engineer to take on a three-year international assignment based in Japan. In this role, you’ll work hands-on with ZEISS semiconductor systems, supporting installation, preventive maintenance, and ongoing technical service. Fluency in Japanese is required, as you’ll collaborate closely with local teams and customers. Throughout the assignment, you’ll engage with global experts and travel internationally for training and knowledge exchange. Upon successful completion, the role transitions into a long-term position in the United States, primarily based in the Boise, Idaho area.

Responsibilities

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems
• Perform preventive maintenance, troubleshoot issues, and execute complex repairs
• Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery
• Coordinate service activities and communicate equipment status with customers and global ZEISS teams
• Manage spare parts inventory, including ordering and returns
• Document all service activities, reports, and quality updates in a timely manner
• Support installation and service needs by collaborating with experts in Germany and the U.S.
• Contribute to continuous improvement by identifying solutions and enhancing service processes
• Develop and deliver training to local teams in Japan
• Act as a key liaison across Japan, Germany, and U.S. teams

Requirements

• Bachelor’s degree in Engineering, Optics, or Mechatronics is preferred, but may be substituted with 5 years of industry experience in optics or mechatronics
• High customer orientation with flexibility regarding service hours
• Ability to read and understand electrical or mechanical engineering documentation and schematics
• Technical experience working in the semiconductor industry
• Ability to work independently, with a strong hands-on mentality and assertiveness
• Experience working within the optics industry is preferred
• Good communication skills in English (written and verbal)
• Proficient in spoken and written Japanese
• Experienced with Windows operating environments, word processing, email applications, databases, or CRM systems
• Willingness to travel internationally as required

Schedule

3-year assignment based at a customer site in Japan, transitioning to a long-term U.S.-based role (Boise, ID area) upon completion. International travel required for training and collaboration.

Benefits

• Medical, vision, and dental coverage
• 401k matching
• Employee Assistance Programs
• Vacation and sick pay