Janitorial Supervisor

About the role

The Supervisor is responsible for overseeing projects, supervising day-to-day team operations, and ensuring performance goals are met for a designated site. May perform administrative tasks.

Responsibilities

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support while being available for emergency and off-hour support.
• Promote strong safety culture and work environment.
• Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at each assigned client location.
• Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment.
• Maintain SDS sheet and OSHA requirements.
• Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
• Train and manage Site janitorial and Porter staff.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

  Qualifications

  • At least 2 years of experience supervising employees.
  • Experience with commercial cleaning industry is a big plus.
  • Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
  • MS Office (Outlook, Word, Excel) proficiency required.
  • Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
  • Proven ability to handle confidential information with discretion.
  • Detail-oriented with a high level of accuracy.
  • Strong organizational, multi-tasking, and prioritization skills.
  • Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
  • Resourceful team player with a positive outlook and approachable demeanor.
  • High School Diploma or GED (Required)

    Benefits

    ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

    Pay

    The pay listed is the salaried rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.