Janitorial Quality Assurance Manager

HOURS FOR THIS POSITION

5PM-1AM

About the role

We are seeking a Janitorial Supervisor to join our City Wide team. This role is responsible for assisting with management of contract compliance for building maintenance services, as well as supporting the relationship between City Wide and our Independent Contractors who will deliver on work expectations.

Responsibilities

• Develop and maintain productive, working relationships with Independent Contractors (IC)
• Communicate client priorities and collaborate on solving problems
• Review scope of work and ensure quality assurance per account
• Communicate with your Manager daily for any issues that need immediate attention, including the nightly recap
• Make recommendations for IC work assignments, manage to client standards and company guidelines and recommend actions
• Manage inspections, customer complaints or requests, new account starts-restarts
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other policies and procedures
• Ensure compliance by ICs with authorized, approved cleaning tools and equipment and their proper use
• Other duties as necessary

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry
• 2-3 years prior experience in management; coaching, motivating, developing other individuals
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• Bilingual capability would be a plus

Qualifications

This role is Monday-Friday, 5pm-1am and will require travel in the counties of Baltimore, Anne Arundel, Howard, Harford, Carroll and Baltimore City. Qualified applicants must have reliable transportation and provide proof of continuing vehicle insurance

Benefits

City Wide Facility Solutions offers a competitive salary, plus quarterly bonus potential based on performance metrics, earned PTO and Birthday PTO day, the option to partake of company subsidized medical, dental, vision (after about 60 days) as well as 401k plan with company match provision!

Pay

Competitive salary

Schedule

Monday-Friday, 5pm-1am