Jamf Pro SME

Primary Subject Matter Expert (SME) for Jamf Pro

• Own design, deployment, and lifecycle management of the Jamf environment.
• Document Jamf architecture and network security flows.
• Ensure user requirements are documented and traceable to implemented solutions.
• Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative.
• Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends.
• Provide Tier 3 support for Jamf Pro and escalate issues as needed.
• Collaborate with the Help Desk to automate solutions and create self-service quick fixes.
• Packaging and deploying applications to macOS endpoints using Jamf Pro.
• Configuring and administering Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect.
• Managing Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Building custom scripts and solutions to manage all MacBook devices.
• Proactively maintaining macOS, Jamf, and software deployment updates including vulnerability remediation.
• Troubleshooting application installation, performance, and runtime issues within the macOS environment.
• Driving meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes.
• Driving automation of processes in the end user experience space.
• Documenting changes, policies, procedures, and configurations.
• Providing cross-training and mentoring to team members.
• Performing other duties as assigned.

Skill and Experience Required

• Excellent presentation, written, and verbal communication skills.
• Strong interpersonal, leadership, and mentoring skills.
• Solution-oriented problem-solving approach. Ability to work both independently and as part of a team.
• Self-starter who thrives with significant autonomy.
• Bash scripting and Jamf API experience required.
• In-depth knowledge of Jamf Pro including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, Jamf ADCS Connect, and integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Up-to-date knowledge of Apple macOS best practices.
• 3+ years managing macOS endpoints in an enterprise environment using Jamf Pro.
• Experience deploying and packaging applications for macOS endpoints.
• Desktop application troubleshooting on macOS.
• Experience operating in a DevOps culture.
• Microsoft Entra (Azure AD) experience preferred.
• Bachelor of Science in Computer Science or related degree, or equivalent experience.
• 5+ years of experience in a desktop engineering or end user experience role.
• 3+ years of experience with Jamf Pro in an enterprise environment.