Jackson Plumbing - Residential Plumber

Jackson Plumbing, Heating & Cooling is now an Ace Hardware Home Services company, bringing professional plumbing, heating, and cooling services to Decatur and surrounding areas. Our certified team ensures reliable repair, installation, and maintenance of plumbing and HVAC systems, prioritizing customer satisfaction. Technicians are trained to provide expert advice and solutions tailored to each home.

About the role

As a Plumbing Technician, you will assemble, install, and maintain pipe systems, fixtures, and appliances while ensuring high-quality service and customer rapport. The role involves complex calculations for large jobs, cost estimation, contract negotiation, and meeting sales targets with minimal callbacks.

Responsibilities

• Assemble pipe sections, tubing, or fittings using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, soldering, brazing, or welding equipment.
• Install pipe assemblies, fittings, valves, appliances (e.g., dishwashers, water heaters), and fixtures (e.g., sinks, toilets) using hand or power tools.
• Cut openings in structures to accommodate pipes or fittings using hand or power tools.
• Fill pipes or fixtures with water or air and observe pressure gauges to detect and locate leaks.
• Anchor steel supports from ceiling joists to hold pipes in place.
• Install underground storm, sanitary, or water piping systems, extending piping as needed to connect fixtures.
• Perform complex calculations and planning for special or large jobs.
• Prepare written work cost estimates and negotiate contracts.
• Weld small pipes or special piping using specialized techniques, equipment, or materials (e.g., computer-assisted welding, microchip fabrication).
• Maintain customer rapport by addressing complaints, suggesting improvements, and obtaining referrals.
• Document service and installation actions by completing forms, reports, logs, and records in SAWIN mobile and other required systems.
• Meet daily, weekly, and monthly sales targets with minimal callbacks.
• Complete special projects and other assigned duties.

Requirements

• Alabama Journeyman Plumbing license required.
• Gas Fitting Card required.
• 4+ years of related experience and/or training.
• Ability to pass a drug screening and background check (random testing may occur).
• Valid driver’s license with a good driving record and at least 3 years of US driving experience.

Physical Requirements

• Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment.
• Ability to lift, carry, push, and/or pull up to 100 pounds regularly.
• Ability to continually walk, stand, climb, stoop, bend, kneel, and reach in all directions.
• Ability to maintain balance while working off the ground using ladders, scaffolds, or mechanical lifts.
• Ability to climb stairs and ladders and work in high, precarious places.
• Ability to sit and/or stand for extended periods.
• Ability to work outside, exposed to heat and cold.
• Ability to see and read with or without vision aids (e.g., blueprints, drawings, specifications).
• Ability to hear and speak to exchange information.

Why join our team?

We live by our values—W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). These values reflect our commitment to employees, customers, and the Ace brand. You’ll join a team invested in your success, offering tools, training, and coaching to help you grow your career and make a meaningful impact in your community.

Benefits

• Incentive, commission, and bonus opportunities (based on role/grade level).
• 401(k) retirement savings plan with company matching, eligible on your first day.
• Comprehensive health coverage (medical, dental, vision, short-term and long-term disability) and life insurance for you and your dependents.
• Warehouse merchandise discount.
• Paid time off and paid holidays (depending on role and hire date).
• Career growth opportunities across multiple channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service, and others).
• Robust Employee Assistance Program providing professional support for personal, legal, financial, work, childcare, and elder care needs.

Pay

$65,000 - $80,000 per year + incentive bonus.