IV Therapy Clinic Director (RN)

About the role

The Clinic Director is the leader of the business — ensuring operational excellence and a positive team environment while creating an exceptional experience for every client. This role owns operations, clinic performance, hiring and performance management, sales, and all clinical execution.

Responsibilities

• Lead With an Ownership Mentality
• Own overall clinic performance — revenue, profitability, client experience, and team execution — as the single point of accountability for the clinic
• Set the tone for culture, professionalism, and performance standards, keeping the clinic aligned with company goals and brand standards
• Track KPIs and turn them into clear action plans, leading with an ownership mindset and a commitment to continuous improvement
• Grow the Business
• Drive sales through memberships, packages, retail, and wellness services, building a sales culture rooted in education, not pressure
• Set and coach toward sales and retention goals — through client consultations, outreach, and loyalty programs
• Review sales reports to spot growth opportunities, and partner with corporate on promotions and business development
• Engage the local community through marketing, networking, and outreach
• Deliver an Exceptional Client Experience
• Ensure every client gets a high-quality, personalized, consistent experience that earns long-term relationships and referrals
• Resolve concerns promptly and follow up when it matters — hospitality and exceptional care are non-negotiable
• Champion Clinical Excellence
• Ensure safe, effective administration of IV therapies, in compliance with clinical regulations, protocols, and physician/standing orders
• Oversee documentation accuracy and client care quality, providing clinical guidance and support to staff
• Promote a culture of safety, professionalism, and clinical excellence
• Build, Develop, and Manage Your Team
• Hire, train, and develop clinic staff, building a high-performance culture focused on results, client care, and growth
• Spot and develop future leaders, recognize high performers, and hold regular performance and development conversations
• Use performance metrics to drive accountability, addressing issues quickly and partnering with HR as needed
• Keep the clinic on track toward its operational, sales, and client satisfaction goals
• Keep the Day-to-Day Running Smoothly
• Ensure smooth daily operations, consistent service delivery, and efficient workflows across all shifts
• Manage scheduling, staffing, inventory, and supply ordering
• Execute company initiatives and process updates, and keep the clinic clean, organized, and compliant

Qualifications

• Current, active Registered Nurse (RN) license — required
• Current BLS certification — required
• ACLS certification — preferred
• Experience
• 2–5 years of vascular access or infusion experience
• 2+ years of leadership or management experience
• Experience leading sales teams, client retention programs, or membership-based businesses preferred
• Working Knowledge
• Google Workspace (Drive, Gmail, Meet, etc.)
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Sales reporting, KPI tracking, and performance management systems
• Skills & Attributes
• A natural leader who takes real ownership of outcomes
• Proven ability to drive sales performance and client retention
• Bridges both clinical excellence and business savvy
• Strong at hiring, motivating, and developing high-performing teams
• A clear, warm communicator who can navigate hard conversations with care
• Organized, adaptable, and able to think on your feet in a fast-moving environment

Good to Know

• 8–12 hour shifts
• 2–4 weekend shifts (Saturday and Sunday) per month, based on staffing needs
• Comfortable, climate-controlled clinic environment
• Extended shifts are scheduled well in advance — mandatory overtime is not the norm
• Required 10-day onboarding training