ITT Coordinator - Grand Rapids MI

About the role

The ITT Coordinator supports the success of Applied Innovation's national dealer network and internal service operations. Key responsibilities include maintaining accurate records, supporting dealer relationships, communicating with internal teams, and collaborating across various departments.

Responsibilities

• Maintain accurate dealer, customer, territory, and technician records within E-Automate.
• Support dealer relationships by working with dealers on both ship in and ship outs.
• Communicate with internal teams on the status of orders.
• Set up, maintain, and bill ship-in service contracts.
• Review dealer invoices to ensure correct billing rates and machines.
• Assist in evaluating dealer coverage and contract alignment to maintain high service standards.
• Collaborate cross-functionally with service, contracts, billing, and account management teams to ensure seamless customer support.
• Maintain detailed documentation and ensure compliance with internal processes.
• Perform additional duties and special projects as assigned.

Requirements

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• High attention to detail and problem-solving abilities.
• Ability to work independently while also collaborating effectively within a team environment.
• Strong customer service mindset with a sense of urgency and professionalism.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to learn and navigate multiple systems and processes efficiently.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Previous experience in customer service, service coordination, operations, contracts administration, or dealer support preferred.
• Experience with E-Automate or similar ERP/service management systems preferred.
• Experience supporting multi-location or national service operations is a plus.

Benefits

• Comprehensive benefits package including medical, dental, and life insurance, short-term disability, paid vacation and holidays, paid volunteer time, 401(k) retirement plan with company match, onsite fitness center, and opportunities for professional growth and advancement.