ITSM Tools Analyst

Job Summary

The ITSM Tools Analyst supports IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly supports IT/OT service reliability, compliance, and continuous service improvement across the enterprise.

Requirements

• Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment.
• Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support.
• Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies.
• Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes.
• Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance.
• Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments.
• Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability.
• Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting.
• Strong analytical, documentation, and stakeholder coordination skills.
• Experience supporting IT/OT environments in large, regulated enterprises.
• ITIL Foundation (or ability to obtain within 6 months).

Qualifications

• Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment.
• Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support.
• Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies.
• Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes.
• Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance.
• Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments.
• Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability.
• Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting.
• Strong analytical, documentation, and stakeholder coordination skills.
• Experience supporting IT/OT environments in large, regulated enterprises.
• ITIL Foundation (or ability to obtain within 6 months).

Pay

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.