ITSM Change Process Manager

About the role

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. We take the time to understand where a professional is headed and only reach out when we genuinely believe there’s a fit worth exploring.

Key Responsibilities

• Lead enterprise Change Management processes, including CAB and ECAB.
• Govern Standard, Normal, and Emergency Changes.
• Manage change risk assessments, approvals, scheduling, and compliance.
• Drive ServiceNow Change Management improvements, reporting, dashboards, and automation.
• Support and administer ServiceNow CAB Workbench.
• Develop and enhance ITSM policies, procedures, metrics, and governance controls.
• Collaborate with Incident, Problem, Release, and CMDB teams to ensure operational stability.
• Provide executive-level communication and reporting for high-impact changes.

Required Qualifications

• 5+ years of ITIL Change Management / Change Enablement experience.
• 5+ years leading enterprise Change Management processes, including CAB and ECAB.
• Strong hands-on experience with ServiceNow Change Management and CAB Workbench.
• Experience developing ITSM governance, policies, metrics, and reporting.
• Knowledge of Incident, Problem, Release, CMDB, and Service Level Management.
• Experience with audit, compliance, and IT controls.
• Excellent communication, stakeholder management, and analytical skills.

Preferred

• ITIL v4 Foundation Certification.
• Public-sector or large enterprise IT environment experience.