ITS Support Eng I (ONS)

About the role

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted.

Responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Aid in activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

Requirements

• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• 1+ years of IT client, server, and network service delivery experience

Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.