Items Processing Team Member I, Marlborough, MA, On-Site, Full-Time

What You’ll Do

• Provide members with a high level of support services support in a friendly, efficient and timely manner.
• Support the handling of products and services offered to our members.
• Aid the Deposit Services Department in achieving service goals.

Essential Functions

• Maintain a high level of professionalism and respect during interactions with both members and colleagues alike.
• Keep a working knowledge of and adhere to DCU policies and procedures related to the position as well as all applicable regulations.
• Perform work functions with attention to detail, within established timeframes and follow through as needed to complete tasks.
• Maintain performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned.
• Offer support, service, and research for Members and other departments within DCU.
• Answer incoming Hunt Line(s) calls in a professional manner.
• Duties include but are not limited to:
• Processing mail deposit and loan payments.
• Balancing DCU ATM files.
• Disputing encoding errors.
• Handling foreign item checks sent in by members.
• Adjusting Share branching.
• Performing Exception adjustments.
• Performing all job-related duties and participating in various team projects as assigned by the Deposit Services Department Manager or Team Leader.
• Cross-training within Deposit Services to assist other teams as needed.

What You’ll Need

• Prior financial institution experience preferred.
• Prior customer service experience.
• Strong PC skills with an emphasis on Microsoft Office.

About the Role:

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Benefits:

DCU is not currently offering Visa transfer/ sponsorship for this position.