Items Processing and Research Specialist

About the role

This position is responsible for providing support specializing in Item Processing. Individuals in this role will verify and balance daily bank cash letters, submit the daily Host Integration and Federal Cash Letter files. Review and verify data and reports to maintain data integrity. Respond to image system research requests from customers and other Company colleagues. Provide documentation for references and deposit verifications.

Responsibilities

• Ensure on a daily basis that routine tasks are completed on time with minimum errors
• Perform all input, balancing and work preparation duties
• Ensure cash letter deadlines are met and settlement totals are balanced at end of day
• Ensure department totals are balanced at end of day
• Create daily backup and archive media
• Operate sorter equipment to capture items
• Process check adjustments and monitor Federal Reserve Reconcilement
• Independently contact internal and external vendor support for system or hardware issue resolution, keeping coordinator apprised
• Perform adjustments to customer, General Ledger and Federal Reserve accounts
• Prepare necessary account adjustments and account reconciliations
• Adhere to Federal Reserve Bank Operating Circulars regulations
• Open cases with the system provider for Item Processing related issues
• Create customer statement media for postal delivery as required
• Maintain open communication with the coordinator, discuss issues and escalate problems
• Perform duties of other team members as a backup when needed
• All other duties as assigned

Qualifications

• High School Diploma or equivalent work experience
• Associate’s Degree in business related field preferred
• Previous experience with Bank Regulatory reporting requirements and knowledgeable of banking systems preferred
• Prior Operational or Image Processing experience preferred
• Talent in analytical, problem solving, interpersonal and communications skills
• Efficient use of technology, ability to type with speed and accuracy
• Skilled in using Microsoft Office products and Internet/Browser based systems
• Ability to handle pressure associated with meeting deadlines
• Must be able to learn and retain knowledge for using multiple software programs

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Bank & Trust
• Employee Referrals

Pay

USD $19.00 - USD $21.00 per hour