Item Processing Specialist II

Job Description

Office Location: Abilene, Texas, United States

Scope/Responsibilities

• Oversee all electronically processed items such as cash letters, teller work captured by branch personnel, remote deposit merchant deposits, ATM deposits, mobile capture deposits, and incoming correspondent bank files.
• Provide face-to-face, telephone, and written contact with bank personnel concerning deposit correction creation when an error has been determined.
• Perform various daily activities of Item Processing and debit card production as assigned.
• Primary contacts are FTS customers, Item Processing supervisor, software vendors, hardware vendors, and branch personnel.
• Make decisions within set departmental guidelines in the absence of the supervisor, manager, or assistant manager.

Essential Functions

• Receive and process all incoming electronic Check21 files, electronic deposits from ATM, merchants, and mobile app deposits, and creating outgoing electronic Check21 files.
• Answer questions and resolve issues from branch employees about teller capture and its processes while working through technical issues with teller capture software.
• Process newly issued or reissued Visa debit cards.
• Respond to all incoming methods of communication.
• Adapt to frequent change in the work environment and manage competing demands.
• Handle frequent deadlines and interact in a positive manner with people.

Minimum Qualifications

• High school graduate or equivalent certification with 12 months’ work experience is required.
• Item Processing, teller, and 10-key experience are preferred.
• Ability to deal with internal and external customers politely and efficiently.
• Able to lift 40 lbs.
• A working knowledge of Microsoft Office Word, Excel and Outlook is required.
• Knowledge of banking fundamentals, its procedures, and bank regulations as they pertain to deposits with proficiency in grammar and punctuation.
• Able to handle frequent deadlines and interact in a positive manner with people.
• Duties and responsibilities require judgment, initiative, and attention to detail as well as working with minimal supervision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)