Item Processing Associate

About the role

This position is part of the Item Processing (IP) department within our Bank Operations group. IP is responsible for collecting all paper transactions and deposits made through various channels (banking centers, mobile phone, ATM, commercial remote deposit, etc.) and ensuring they are complete, accurate, and balanced. The role also involves receiving and processing clearing items—checks written by bank customers that are being processed for settlement.

Key responsibilities include keying and balancing deposit image files as they are ingested into item processing software, communicating with banking center personnel to capture missing deposit images, reviewing and approving mobile deposits, placing and processing holds in accordance with Regulation CC, and assisting other departments with batch processing transactions on the core platform.

Schedule

Typical hours are Monday–Friday, scheduled between 8:00 AM – 5:00 PM, with some Saturdays.

Requirements

• 1–3 years of banking experience or a college degree preferred, but not required
• Ability to accurately 10-key at a minimum pace of 9,000 keystrokes per hour, with capacity to increase pace to meet deadlines
• Proficiency with standard computer software (MS Outlook, MS Excel) and ability to quickly learn job-specific software and web-based applications
• Strong problem-solving skills with a high attention to detail
• Excellent verbal and written communication skills
• Ability to provide a high degree of customer service
• Ability to operate in a volume-based, deadline-driven environment
• Ability to perform job functions independently

Additional expectations

• Read, reference, and interpret written departmental procedures
• Cross-train on department tasks
• Make suggestions to correct or enhance existing processes
• Take advantage of opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career growth