IT Vendor Financials & Contract Manager

Work you'll do

As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation.

Vendor Strategy & Governance

• Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
• Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
• Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
• Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
• Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies

Performance & Financial Management

• Oversee vendor performance management, including SLA compliance and internal SLO alignment
• Develop and manage vendor scorecards, dashboards, and executive-level reporting
• Monitor KPIs and resolve vendor performance or service quality issues
• Lead remediation and escalation management for operational or performance concerns
• Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
• Support data-driven technology decision-making through analytics and reporting

Automation & Continuous Improvement

• Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
• Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
• Drive continuous improvement and governance maturity across the vendor portfolio

Cross-Functional Collaboration

• Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
• Lead cross-functional initiatives across technology and corporate functions

Qualifications

Required:

• Bachelor's degree
• 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
• 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as: Vendor Management Workspace, Third-Party Risk Management (TPRM), Service Level Management (SLM), Contract Management Pro, Performance Analytics (PA), Strategic Portfolio Management (SPM), IT Service Management (ITSM)
• 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
• Bachelor's Degree in Business, Information Technology, MIS, etc.
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred:

• Experience managing vendor SLA compliance and SLO frameworks
• Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
• Strong strategic, analytical, and critical thinking skills
• Background in enterprise IT organizations
• Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
• Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
• Experience developing vendor market intelligence and risk assessment models
• Strong executive presence and experience preparing materials for CIO-level audiences
• MBA or equivalent graduate degree

Pay

A reasonable estimate of the current range is $93,000 to $171,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.