IT User Accounts Analyst

About the role

Position: IT User Accounts Analyst. Location: Joint Base Andrews (100% ONSITE). Duration: Long Term Contract until 06/2029. Clearance: MUST BE ELIGIBLE TO MAINTAIN OR OBTAIN A TS/SCI CLEARANCE (sponsorship unavailable). Shift: Monday – Friday 9:00 AM – 5:00 PM.

Pay

$40.11/hr. (BASE PAY) + $5.09/hr. (SCA PAY) = $45.20/hr (SET RATE).

Benefits

• Accrued Sick Leave
• 11 Paid Federal Holidays
• 80 PTO hours AFTER 12 Months

Requirements

• Security+ CE (please send copy with resume)
• Associate's & 5+ years of experience OR 7+ years of experience
• Proficient with Active Directory
• Excellent customer service skills

Responsibilities

• Provides phone and in-person support to users in the areas of e-mail, directories, and standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Create, modify, disable and delete user accounts in Active Directory in response to new hires, role changes, and terminations. This includes managing user attributes and group membership.
• Create and maintain security and distribution groups.
• Troubleshoot and resolve user access issues, including login problems and permission errors via phone, MS Teams & email.
• Grant File share permissions.
• Provide excellent customer service support to our end users for questions, problems or issues.

Qualifications

• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.