IT Technician I

Responsibilities

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands‑on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network‑related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with