IT Technician

About the Opportunity

The organization is committed to upholding its values and ensuring data confidentiality. It provides robust services to clients across multiple time zones and fosters a collaborative, innovative, and diverse work environment. This role is seeking an experienced IT Technician to provide Tier 1 and Tier 2 technical support while maintaining and improving the Microsoft cloud environment and end-user systems. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment.

Responsibilities

• Diagnose, maintain, and repair IT systems.
• Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario.
• Navigate, guide, and apply necessary base configuration changes in various system interfaces including but not limited to: BitWarden Password Manager, Microsoft 365 Admin Center (license management, user profile management), Microsoft Authenticator, Microsoft Azure/Entra - Active Directory (Join Azure, BitLocker, MFA), Microsoft Exchange Online (Email, Message Trace and Security Groups), Microsoft Office Suite 365 (OneDrive, Word, Excel, PowerPoint, etc.), Microsoft Remote Desktop Services Client, Microsoft SharePoint Online, Microsoft Windows 10/11, Mobile OS: Android and iOS, TeamViewer.
• Provide Tier 1-2 End-user support including escalating to contracted third-party providers.
• Perform simple migration tasks between software and applications (e.g., on-prem server to cloud transfer).
• Create and maintain technical documentation for both IT and End User audiences (e.g., Forms, Asset lists, Directories, Tickets, Guides).
• Perform other basic and intermediate IT administration tasks mutually agreed upon.
• Maintain approved on-going training, research, and troubleshoot concepts in a Dev environment.
• Work with Managers and HR to Onboard/Offboard personnel.
• Partake in team meetings.
• Provide guidance, training, and mentorship to junior IT team members.
• Work with diverse people, companies, time zones, platforms, and varying levels of demands.
• Work on Special Projects for the IT Division, including but not limited to internal SharePoint restructuring projects.

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
• Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment.
• Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11.
• Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing.
• Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users.
• Experience using remote support and endpoint management tools.
• Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience documenting technical procedures, support tickets, and system configurations.
• Ability to work independently in a remote environment while collaborating effectively with distributed teams.
• Strong organizational skills with exceptional attention to detail.
• Ability to maintain confidentiality and appropriately handle sensitive information.

Preferred Qualifications

• Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar.
• Experience with SharePoint administration and site development.
• Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
• Experience with endpoint security, antivirus, and endpoint detection and response (EDR) platforms.
• Familiarity with cloud migration projects and Microsoft best practices.
• Experience supporting professional services, consulting, or government contracting organizations.

Pay

W-2. $65,000 - $70,000 per year.

Schedule

Remote.