IT Technician

About the role

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology.

Responsibilities

• Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
• Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication, and computer network systems.
• Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
• Provides desktop and mobile phone system support, troubleshoots phone-related problems, and sets up new users.
• Performs other related duties as assigned.
• May be required to occasionally work after hours and weekends.
• Occasionally lifts 50 lbs.

Requirements

• Associate’s degree in Computer Science or related work experience.
• Experience with direct user support in a large, networked environment.
• Experience installing and maintaining Windows 10 and Windows 11.
• Experience maintaining Windows Server 2016 and higher is a plus.
• Experience setting up, configuring, and maintaining accounts in Microsoft 365.
• Basic understanding of how Teams phone systems work and how to troubleshoot them.
• Thorough understanding of basic networking principles (TCP/IP, wiring, etc).
• Valid driver’s license and good driving record.
• Minimum typing speed of 30 wpm.
• Good written and oral communication skills.
• Integrity: Maintains normal standards of ethics, conduct, and organizational policies in job-related activities.
• Able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
• Previous technical training preferred.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) retirement plan with employer match
• Life & AD&D Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Home & Auto Insurance
• Family Support
• Pre-tax Paid Parking/Public Transportation
• Paid time off: 2 weeks for Non-Exempt and 3 weeks for Exempt
• Time Away Benefits
• 8 Paid Holidays
• Group Legal
• Employee Stock Purchase Plan
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program

About Us

Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential.

Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide.

The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review, and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization.