IT Technical Support [Must have POS & Fare collection] - Newark, NJ

Roles/Responsibilities

• Supports Point of Sale & Fare collection systems, including but not limited to testing, development, installation, reporting and monitoring.
• Required to travel for equipment installations, monitoring, training, etc.
• Manages day-to-day testing and implementation of technological advancements and software upgrades. Assist troubleshooting production issues.
• Provide technical guidance and acts as liaison to user departments and vendors for the coordination of equipment installations, implementation, and end user training.
• Required to assist in other areas within POS and Fare Collection Department, including but not limited to TVM’s, TOM’s, Platform Validators, OBVs.

Technical Skills/Knowledge

• Experience with SAP desired but not required.
• Knowledge in fare collection technology desired but not required.
• Must be able to work independently and in a team environment.
• Ability to make important decisions under pressure.
• Problem-solving skills.
• Knowledge with Microsoft Office applications.
• Motivated and organized.
• Knowledge with Excel.
• Valid driver’s license is required.