IT Technical Support Engineer (MSP) - Level II

Responsibilities

• Solve client's day-to-day technology issues (Windows and email config, PC server and workstation configuration, networking, virtualization (VMware), cloud services (Azure, AWS))
• Work jointly with sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site visits, proposals, and technical presentations, technical assessments, implementation, and ongoing technical account management

Requirements

• Minimum of five years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Active Directory, and MS365
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (Remote Monitoring and Management) tools is a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training/experience is a plus

Qualifications

• Valid Driver License and ability to drive to customer locations when required.
• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer)
• MCSITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications are a real plus
• AutoTask and NinjaOned experience are not required but will stand out since we use those daily.

Benefits

• Competitive wages
• Challenging work
• Career opportunities
• A pleasant work environment
• Ongoing training

Pay

One location

Schedule

8 hour shift

Location

Are you able to work in Stuart, FL (34994)?

Background Check

Are you willing to undergo a background check?

Education

• College or equivalent (Preferred)
• Windows: 5 years (Preferred)
• IT Service & Support: 3 years (Preferred)

Company Information

We are committed to a people first culture. Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.