IT Technical Architect-Cloud & Virtualization

Major Responsibilities

• Performance Excellence/Continuous Improvement Management
• Plans, schedules, and coordinates complex system software installations and upgrades for systems implemented in the region.
• Schedules and coordinates complex system software installations and upgrades for systems implemented in the region.
• Ensures team follows change management processes and makes suggestions on change management process improvements.
• Designs configurations that support virtualization solutions for the organization.
• Develops solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members.
• Designs and supports complex and ancillary device integration solutions.
• Develops and initiates comprehensive understanding of technology stack components from desktop to wide area network, to proactively troubleshoot integration conflicts and isolate issues for resolution.
• Analyzes business requirements and creates technical recommendations.
• Evaluates new and existing software products.
• Develops plan, recommends solutions and provides for maintenance, testing, documentation and training for the operating systems and hardware.
• Affords assistance with and supports server administration procedures.
• Ensures capacity monitoring processes are followed and initiates corrective activities.
• Maintains and monitors diagnostic imaging and other systems implemented in the region to achieve optimum performance levels.
• Assists in capacity monitoring and planning process design and review.
• Recommends improvements to current technical architecture.
• Designs backup and recovery procedures to ensure data/media recoverability for site based systems.
• Facilitates disaster recovery and business continuance configurations and procedures.
• Follows quality assurance processes to ensure proper system operation, optimum performance, and absence of defects.
• Ensures integrity for application delivery and directory administration for the Region.
• Creates tasks, work estimates, and resource requirements on those tasks.
• Maintains and monitors tasks and resources and initiates corrective actions.
• Communicates with staff and clients in order to keep them informed with regard to activity status and potential problem areas and provides recommendations to management.
• Acts as a technical escalation point with vendors and staff to coordinate application software and hardware changes.
• Prioritizes problems and issues as needed.
• Works collaboratively with vendors at technical and management level to resolve problems and manage escalation.
• Initiates root-cause analysis and solves complex application software and hardware problems.
• Tracks and trends problems and makes recommendations towards resolution.
• Collaborates with technical staff for problem resolution of more complex software and hardware problems, to include wireless technology environment and complex printer issues.
• Assists in reviews of capital expenditure requests to ensure configuration and ancillary requirements are correct and comply with Advocate Health technical environment standards.

Minimum Job Requirements

• Education: Bachelor’s degree in computer science or related field.
• Experience: Typically requires 5 years of experience in Microsoft Platforms, Network Communications, and Project Management.
• Experience: Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems.

Knowledge / Skills / Abilities

• Advanced knowledge of operating systems, vendor-specific environments, and other system software.
• Advanced knowledge of cloud technologies to include but not limited to AWS, Azure, GCP.
• Advanced knowledge of systems administration and the inter-relationships between application code and server operating systems and desktop operating systems.
• Advanced knowledge of hardware and software as used in the clinical and/or business setting.
• Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.
• Demonstrated ability to translate user requirements into system specifications.
• Strong organizational and analytical skills.
• Ability to gather, organize and present data.
• Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.