IT Technical and Administrative support

Responsibilities

• Provide Tier 1 and Tier 2 support, resolve user issues, manage service tickets, and troubleshoot hardware, software, and network problems.
• Assist with management of phone systems, VoIP services, and telecommunications requests.
• Serve as the command's IT representative, coordinating user requirements and working with the CIO3 IT Office.
• Provision, secure, maintain, and support enterprise mobile devices.
• Track and manage IT equipment and software throughout their lifecycle, including procurement, deployment, inventory, and disposal.
• Maintain SOPs, user guides, and communicate IT updates, outages, and new services.
• Provide clerical support, process improvement recommendations, and records management.
• Perform other assigned IT‑related tasks as needed.

Requirements

• Active Secret clearance.
• CompTIA Security+ certification.