IT Technical Account Manager
About the role
Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, the company has grown to over thirty branches across ten western states (OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX) and maintains partnerships with top manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark. The Technical Account Manager (TAM) supports the current client base in a post-sales capacity, handling post-sales calls, client onboarding, network discoveries, technical direction and support, quarterly business reviews, and maintaining technology relationships with clients and sales engineers. This is an on-site position based in Seattle, WA.
Responsibilities
- Conduct comprehensive consultations with IT clients at the highest technical levels on a quarterly basis
- Provide technical recommendations during the initial sales process, present components of the Maturity Model, and assist with technology roadmaps
- Collaborate in a team environment with other TAMs supporting clients
- Design, write, and develop scopes of work for IT applications and hardware installations
- Facilitate meetings and strategic planning sessions with current clients to satisfy, retain, and expand the account base
- Provide training, development, and direction to IT Engineers supporting over 200 Outside Sales Representatives
- Develop and maintain trusted advisor relationships with the IT service desk, sales teams, and clients
- Maintain ongoing development and understanding of key vertical market trends, regulations, and compliance requirements
- Continuously develop IT and industry knowledge
Qualifications
- 3–5 years experience as a Technical Account Manager
- Bachelor’s degree in Business, Computer Science, or Management Information Systems
- Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall certifications
- Knowledge of IT managed services, IT project engineering, sales experience, and management in a technical field
- Strong understanding of general IT operations and service management
- Excellent customer service skills
- Expertise in risk mitigation, security, web technologies, routing, Exchange, Active Directory, and servers
- Proficiency with cloud technologies (AWS), email and server migration, VPN technologies, data migration, systems integration, VMware, Hyper-V, and related platforms
Benefits
- Trips, clubs, awards, group events, and team building activities
- Team-player environment
- Matched 401(k)
- Medical, dental, vision, and life insurance plans
- Monthly car allowance
- PTO, vacation, and sick leave
- FSA and HSA programs
Pay
$60,000–$100,000 per year, depending on experience